How do I register for an account?
Please go to our Register page and create an account. 

How do I sign in and sign out of my account?
Please select sign in/sign out at the top of the page.

Forgotten your password?
You can request a new password by clicking 'forgotten password' on the sign in page.

How do I unsubscribe from the mailing list?
Please click 'unsubscribe' at the bottom of any of our emails.

What are my delivery options?
Please visit our Returns & Refunds page for more details.

How do I return my products?
Please visit our Returns & Refunds page for more details.

What is your returns policy?

Please visit our Returns & Refunds page for more details.

How do I know my order is confirmed?
We will send you an email to acknowledge that we have received your order.

Can I cancel or amend my order?

Please contact our support team if you wish to cancel or amend your order.

Tel: +44 (0)20 3327 4006

How can I pay?

We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay.

When will I be charged?
When we accept your order will only ask your payment provider for Authorisation of funds. When our Partner(s) accept your order we will send you a confirmation and then your card or payment type will be charged for your order.  In the case where you have ordered from more than two Partners, we will wait for both partners to accept your order before we process the payment. 

Can I purchase a Beyond Bespoke Gift Card online?
Yes you certainly can. Our gift cards can be found here

How do I use a gift card online?
You simply enter your unique gift card number in the Discount or Gift Card promo box in checkout.